Orders are dispatched within 24hrs of receiving payment, Monday to Friday.
Australian Shipping Options
1. Regular Shipping - Parcel Post ($5.95 flat rate for any size order)
Orders are shipped via Australia Post with a delivery time of approximately 3 to 5 working days. Orders to WA may take an additional 1-2 working days.
2. Express Shipping - Express Post ($9.95 flat rate for any size order)
Orders are shipped via Australia Post with a delivery time of approx 1 to 2 working days. For next day delivery you must reside within the Express Post Delivery Network. For more information, visit www.australiapost.com.au
Worldwide Shipping Options
1. Air Mail (Shipping costs are based on weight.)
Orders are shipped via Australia Post Air Mail. Our shopping cart will work out your shipping costs based on the weight of your order and advise you before payment is required.
Refund & Returns Policy
Dreadlocks Hair Care is happy to offer a replacement or refund for any unopenend items that arrive damaged or defective.
To receive a replacement / refund, follow the below steps.
1. Contact us within 7 days of receiving your product using our Contact Us Form. Tell us your Name & Order Number and what the issue is.
2. Return the damaged products to:
Dreadlocks Hair Care
Po Box 544
West Burleigh, QLD, 4219
Returns must be received within 14 days of the initial order.
That's it, pretty easy. We will send out the replacement items or refund within 48hrs from the date the defective items is received by our team.
For hygienic reasons, all body products (ie: waxes, shampoos etc) that are returned to us will be discarded. We do not resell or reuse these products.